It is always nice to stay connected with your customers. Every website needs a form to establish a connection with their prospects and customers. Generally, those who are interested in the site’s offerings fill up request-a-quote and contact us forms. But such forms are limited in functionality, as they do not establish direct contact with the intended recipient.
For Eg: If a customer needs to send a query to a certain department in an organization, sending a query to the customer service department does not guarantee a response. Businesses need a seamless connection between customers and their organization so that queries are answered without delay. Advanced Contact Form helps you add department field at the contact form with their respective email address, so if the customer has an inquiry related to the product he needs to select the sales department and the inquiry will be sent to sales that department email. This way the store owner can never miss out on an inquiry from the customers.
Zestard’s Advanced Contact Form extension is relevant for sites that house a separate retail department, customer support team, logistics team, webmaster support, multiple branch-wise support, and head office support.
The extension gives you the ability to set single or multiple email addresses from the backend. Also, it allows you to enter the single or multiple departments running internally. When the form is displayed at the front side the customer can see the department dropdown and on-submit the query goes to the respective department’s email address.
Establish an ideal customer relationship connect by using this extension. The customers can use this form to send their queries to the particular department and the store owner by using their e-mail addresses department wise can divide the queries to send the appropriate responses to their customers.
Once you have purchased & downloaded our extension follow the below steps to install the extension. The easiest way to install a Magento 2 extension is by using SFTP or FTP. To do this, first, download our Advanced Contact Form module and follow the below steps:
To Note: If you face any error during this process then please either share the screenshots or share credentials of your store at our email id firstname.lastname@example.org and will help you install the extension properly.